1. Introduction

Welcome to Digital Roots Marketing Solutions! We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or engage with our services.

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2. Information We Collect

We collect information to provide our services and improve our business. The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, and business name.

• Payment Information: Details required to process payments (e.g., credit card information, bank account details). Note: We do not store sensitive payment data on our servers; it is processed securely by our third-party payment providers (e.g., Stripe, PayPal, or Wave).

• Business Information: Information about your business, including your goals, target audience, and existing marketing assets, which you provide through our client intake form.

• Technical Data: Information about how you access and use our website, such as your IP address, browser type, and pages visited.

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3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To deliver the marketing and consulting services you have hired us for, including managing your social media pages, running ad campaigns, and providing reports.

• To Communicate With You: To respond to your inquiries, send you service updates, and provide customer support.

• For Billing and Payments: To process invoices and manage payments for our services.

• To Improve Our Services: We may use aggregated, anonymized data to analyze trends, track the effectiveness of our services, and improve our offerings.

• For Legal and Security Purposes: To comply with legal obligations, enforce our terms of service, and protect against fraudulent or illegal activity.

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4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• With Third-Party Service Providers: We work with trusted partners who help us operate our business (e.g., accounting software, payment processors, and project management tools). These providers are contractually obligated to protect your information and only use it for the purposes we specify.

• With Your Consent: We will share your information with third parties when we have your explicit consent to do so. For example, we will access your Facebook Business Manager and Google Ads account with your permission to perform the services you've requested.

• For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.

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5. Data Security

We take the security of your data seriously. We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. This includes using a secure password manager and relying on reputable third-party services that have strong security protocols.

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6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.

• Request correction of any inaccurate or incomplete data.

• Request deletion of your personal information, subject to legal and contractual limitations.

• Object to the processing of your data.

To exercise any of these rights, please contact us at sales@digitalrootsms.com.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Effective Date" at the top. We encourage you to review this policy periodically.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Digital Roots Marketing Solutions Email: sales@digitalrootsms.com